Return & Exchange Policy:
• If you change your mind about goods that you’ve purchased from us, we will happily exchange them for other products within our range to the same value, providing the returned goods are in saleable condition and are not special request items. (within 14 days of receipt)
Please email us at firstname.lastname@example.org before returning any product and we will send you the postal address for the return.
• Postage expenses are not subject to refund unless the product was damaged when it reached you, there was a quality issue or if we shipped the wrong item to you. If so, we will absorb the costs to send you the replacement item. We will process exchanged items within 2-5 business days.
If an item is faulty we would ask for the proof of purchase and request that you send a photo to us. At this stage we may ask for the product to be returned so we can further see what the problem is. All defective items returned for warranty services will be replaced/repaired at our discretion.
*Please Note: This warranty does not cover damages caused by improper care, accidents, normal wear and tear or the natural breakdown of materials (i.e., zipper wear, clasp, etc.). It is important for customers to follow the wash care instructions on the products label and view our care guide here.
If you have a warranty concern, please email us at email@example.com